How to Properly Communicate at Work Using Instant Messaging Platforms

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Instant messaging platforms have persistently become one of the top business communication mediums. And while these instant messaging solutions are easy to use and are significantly beneficial for transmitting messages quickly, workers need to consider how they utilize such apps effectively. 

Thus, it is vital to encourage the following instant messaging communication practices in the workplace:

Keep it under control

You want a solution that helps you and your staff increase productivity. There is a noticeable difference between having your staff use instant messaging effectively and idly chatting all day. Urge your team to limit their conversations to topics related to work or the current task.

Let them know your availability

Most IM apps have a status update feature. You can set your status to “available” or “busy” so employees will quickly know the right time to reach out to you when needed. Furthermore, you may even send a message to your group chat to announce specific dates you will not be available so they know they cannot contact you during those times.  

Archiving messages

Archiving and instant message recording are excellent ways to clean up any messages that are no longer necessary. Apart from this, archiving is required by law for government compliance. Failure to archive messages can result in hefty consequences. Moreover, message archiving solutions ensure that all relevant business conversations are adequately documented, regardless of whether one party deletes a conversation or individual messages.

Double-check before sendingtexts

Ensure that the message you will send is correct. You want to guarantee your coworkers are receiving your texts properly. So, check crucial details like grammar, the recipients, and tone before sending. 

Ready to use instant messaging apps?

LeapXpert is an online messaging platform that provides businesses with easily accessible and digitally recorded transactions conducted via mobile messaging applications. To learn more about this platform, visit www.leap.expert/or contact the developers here.